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Zendesk: Being nice helps

Flash from Zendesk: Being nice helps you get — or give — good customer service. Yes, most of the things customer-service agents need to know to keep customers happy they learned in grade school, according to a new study from customer-service platform provider Zendesk. It also turns out that “please” and “thank you” from customers indicate that the service is more likely to be rated as good. #tech


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