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Clammr - Under Promise and Over Deliver

When we ship packages we generally get them to the customer in 5 or 6 days. However, we tell customers it will take 10 to 14 business days…..Why? For one, it gives us a little room just in case and two we want to under promise and over deliver. For example if you told your customer (especially a skeptical one) that they’d get their package in 5 days and then it arrives in 7 you’re reinforcing their skepticism. #sales #skepticalcustomers #salestraining


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